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Commuter Genius offers returns and exchanges for most items within 15 days of receipt of the shipment. Returns must first be approved by Commuter Genius staff.  To request approval, call (209) 587-3784 during our office hours or email us at commutergenius@gmail.com (use subject line:  Return Requested).  Please provide the  email address associated with the order and the order number.

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Below is an overview of our return policy:

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• Apparel items must be returned unused within 10 days of receipt. (see below for more info on returning apparel items.)

• With the exception of apparel items, you can return items within 15 days of receipt for a refund or a store credit.

• We cannot accept any returns after 15 days from receipt.

• If the reason for the return was our fault, we will pay for the return shipping.

• If the reason for the return was due to a damaged or inoperable item, we will pay for the return shipping.

• We will provide a return label and you may need to print the label.

• If the reason for the return was not our fault, you will have to ship it back to us at your expense.

• If the value of the items are $100 or higher, the package must be insured.

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Damaged Items:

 

If you receive a damaged item we will need you to return for viewing or we may ask you to upload photos of the item and photo's of the shipping container (if it's also damaged). The photos will help to speed up the claim process. The instructions for uploading the photos will be provided during the phone conversation with Commuter Genius’s customer service or via email. Please retain all product packaging (boxes, etc) in case the courier would like to inspect them.

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Apparel Items:

 

Apparel items must be in a new, unaltered and unused condition. We cannot accept clothing that has been worn or altered in any way. Refunds and exchanges for clothing items are contingent upon the inspection of the items once we receive them.

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​Restocking Fees:

 

All returns must first be approved by Commuter Genius.  If a refund is due, there may be a 15% restocking fee for items returned without obtaining a pre-approval.  Because Commuter Genius may require pre-payment of shipping and handling for returning an item we've received, that cannot be exchanged or refunded, you are encouraged to call customer service before returning item(s).

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Shipping and Handling Fees:

 

Shipping and Handling fees are not refundable unless the reason for the return is our fault. If you provided a P.O. Box for handmade leather goods or an incorrect shipping address that results in an "undeliverable" package, and you would like to have the package resent, you will incur the additional reshipping charges. If a package is returned to us because the recipient never picked it up from the Post Office, you will have to pay related charges, if any, and repay the shipping charges before we can reship it to you.

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Refunds:

 

Refunds are processed within 7 business days after we receive the returned merchandise and approve.

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Who Pays For Return Shipping?:

 

If you need to return an item because of something that was our fault we will send a return label either via email or USPS and issue a full refund after viewing the returned item.

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If you need to return an item for something that was not our fault you will have to pay to send it back and you will be issued a refund for the purchase price of the item only minus any applicable restocking fees, if any.